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Cross-border and cultural misunderstandings can delay projects or even cause them to fail – costing time and money at a time when budgets are leaner than ever. CAT is a game changer for our members. It has proven and measurable results and offers something unique and effective.
Kerry Hallard, CEO, GSA (Global Sourcing Association)
The CAT method - 6 stages
Stage 1: CAT set-up
Stage 2: Cultural diagnostic
Stage 2: Cultural diagnostic
In this phase, we draft a tailored transformation plan, including desired outcomes, metrics, and participants. We set up governance groups to guide the change, building rapport and establishing trust with your key players to build a coalition for change.
Stage 2: Cultural diagnostic
Stage 2: Cultural diagnostic
Stage 2: Cultural diagnostic
We carry out a cultural audit to identify 'Friction' (the tension that arises when working cross-culturally), leading to 'Failure' (not meeting requirements or expectations) in your global operations. We identify 'Test vs Control' delivery teams and baseline data before roll-out.
Stage 3: Co-create
Stage 2: Cultural diagnostic
Stage 4: Culture shift
We carry out an on-site CAT workshop where webring everyone together to co-create a high-performance team culture for the Test team. We then contrast Test vs Control team performance with a metrics dashboard with your OKRs and KPIs - measuring what matters to you.
Stage 4: Culture shift
Stage 5: Confirm results
Stage 4: Culture shift
We support the Test team to work in new, culturally-aligned ways to achieve agreed goals across Business, Process and People. Over a 6-8 week period we track Test team progress on a metrics dashboard against the 'Control' team who are operating in their normal manner.
Stage 5: Confirm results
Stage 5: Confirm results
Stage 5: Confirm results
We demonstrate how your culturally-aligned Test team has moved the dial significantly across agreed metrics. They'll be happier and more productive, and become cultural ambassadors for new ways of working when your global teams are culturally-aligned.
Stage 6: CAT report
Stage 5: Confirm results
Stage 5: Confirm results
Your CAT report will include qualitative and quantitative data with success stories from the Test team. Also, a hand-over plan for your HR team, and a scale-up plan detailing how to get the rest of your global team culturally aligned, based on CAT pilot proof of concept.
CAT at different project stages
From new teams to post-mortems, we've got you covered!
We can tailor a bespoke CAT programme for every stage of your project delivery cycle.
Starting a new project? By getting all parties culturally aligned from the start, you'll avoid all the typical cross-cultural 'Friction' that sets in once the honeymoon phase is over and blame-storming sets in, which develops into negative stereotyping and an erosion of trust on all sides. By starting your new projects with CAT, you'll save time and money by not having to fix problems down the line,
When projects are in delivery mode, we find that they are beset with 'Friction' leading to 'Failure' that's linked to cultural differences which means it's not addressed. Teams in this situation find themselves stuck in 'culture shock' without a strategy to escape. The CAT programme will identify then remove the 'Friction', enabling cross-cultural delivery to get into 'Flow'.
You may find that the team is kind of on track and has worked out ways to collaborate. We can optimise performance and engagement, taking you from good to great!
Want to find out why an engagement that failed went wrong, so you can avoid making the same mistakes in future? We can carry out a cultural post-mortem - examining why it went wrong from the perspective of cross-cultural dynamics.
We're proud to partner with the Global Sourcing Association
