A global organisation with IT delivery teams operating across the US, UK and India.
US and UK management had concerns over delivery capability, morale and the impact of hierarchy in their India-based operations.
As ‘cultural aligned’ global teams, delivery and management teams were able to work closer together, driving change from the ground up.
This boosted productivity levels, with measurable improvements to internal KPIs.
This lead to an increase in employee satisfaction levels directly linked to programme of over 30%.